HOW IT WORKS

Our cafe is open for take out only, we're also offering Delivery across Ontario & Quebec.

HOME DELIVERY SERVICE

We collect orders weekly. Orders placed before Sunday at 5 pm will be fulfilled on Wednesday to Friday. Orders placed after 5 pm will be shipped out the following week. 

Your bread is always baked the day it ships. We offer free shipping over $20.

Shop Delivery

FAQ

DELIVERY SERVICE

When will I receive my delivery order?
We collect the orders weekly. Orders placed before Sunday at 5 pm will be fulfilled have their bread delivered Wednesday to Friday., Orders placed after 5 pm will be shipped out the following week.  You will receive an order confirmation upon placing your order, a shipment confirmation email with tracking information once your order has been packed. 

Example 1: Order placed on Monday will be delivered the following week, between Wednesday-Friday

Example 2: Order placed Sunday at 4pm will be delivered the same week, between Wednesday-Friday

When will I receive my order if I did not order any bread?
As we’re working with a smaller crew than usual, shipment and processing time and order deadline is the same as any orders with bread… so, you might as well add a loaf to your order! 

Can I add items to my order once it has been completed? 
Email info@deargrain.com with your existing order number and the products you’d like to add, an invoice for the difference will be sent to your email. This will avoid any additional shipping costs that may incur.

My shipment is delayed, what should I do?
Due to the Covid19 pandemic, our expedited delivery partners FedEx and Canada Post have suspended all delivery guarantees. We cannot be responsible for the package once it leaves our facility. We do not give refunds due to transit delay or spoilage. Our apologies for any inconvenience this may cause. 

Do you sell your bread sliced?
Not at the moment. 

 

NEED MORE INFORMATION? CONTACT US!